Privacy Policy

At Wizely, we are committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your personal information.

1. What Personal Information Do We Collect?

We collect personal information necessary to provide our services, including:

  • Identification Details: Name, date of birth, contact information.

  • Financial Information: Income, expenses, employment details, credit history.

  • Loan Details: Information related to your loan applications and preferences.

 

2. How Do We Collect Your Information?

We collect information directly from you through:

  • Application forms and other documents you provide.

  • Communications via phone, email, or in-person meetings.

  • Our website and online services.

 

3. Why Do We Collect Your Information?

Your information is collected to:

  • Assess your financial situation and borrowing capacity.

  • Provide tailored mortgage and finance solutions.

  • Submit loan applications to lenders on your behalf.

  • Manage ongoing services like refinancing and customer support.

  • Comply with legal and regulatory obligations.

 

4. How Do We Use Your Information?

We use your information to:

  • Facilitate loan applications and approvals.

  • Communicate with you about your loan and related services.

  • Improve our services and customer experience.

  • Send you updates, offers, or information we believe may interest you (you can opt out at any time).

 

5. Disclosure of Your Information

We may disclose your personal information to:

  • Lenders and financial institutions for loan processing.

  • Service providers who assist in our operations (e.g., IT support, marketing).

  • Regulatory bodies as required by law.

We do not sell, trade, or rent your personal information to others.

 

6. Overseas Disclosure

Some of your information may be stored or processed overseas, including in countries like the United States, Singapore, Serbia, and the Philippines. We ensure that any overseas service providers handle your information in a manner consistent with Australian privacy laws.

 

7. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes:

  • Secure storage systems.

  • Access controls.

  • Regular staff training on privacy and data protection.

 

8. Accessing and Correcting Your Information

You have the right to access and correct your personal information held by us. To do so, please contact us at:

Email: loans@wizely.com.au

We will respond to your request promptly and without charge.

 

9. Data Breaches

In the event of a data breach, we will:

  1. Contain the breach and assess its impact.

  2. Evaluate the risks associated with the breach.

  3. Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if required.

 You can read more in the OAIC’s guide: https://www.oaic.gov.au/privacy/notifiable-data-breaches

  1. Review and update our security measures to prevent future breaches.

 

10. Complaints and Concerns

If you have any concerns about how we handle your personal information, please contact us at:

Email: loans@wizely.com.au

We take privacy complaints seriously and will respond promptly to address your concerns.

 

11. Your consent

By engaging our services, you consent to us collecting and using your information for the purposes outlined in this policy.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.